AI Agents & Voice Systems
We build AI that handles calls, triages issues, qualifies leads, and creates tickets — automatically. Your phones work for you around the clock, not just during business hours.
Most businesses are still doing manually what should have been automated years ago.
Schilling Industries builds custom AI systems and automation that eliminate the manual processes costing your team time and money — and we make sure they actually work.
Book a Free Automation AuditYou recognize at least one of these:
- 01 Your team is manually routing, reviewing, or re-entering data every single day
- 02 Leads come in after hours and nobody follows up until it’s too late
- 03 Your phone system stops working for you after 5pm
- 04 Approvals, tickets, and intake forms still depend on a person to move them forward
- 05 You’ve looked into automation before — and either nothing got built, or what got built didn’t last
There are a lot of people selling AI right now. Most of them are selling the idea of it — vague promises, impressive demos, and not much left standing six months later.
We build the actual system. We integrate it with what you already use. We make sure it runs. And we don’t take a job we can’t deliver on.
What we do
Workflow & Process Automation
We map your manual processes and replace them with systems that run on a schedule, trigger on events, and route work to the right place without human intervention.
Lead Intake & CRM Automation
We build intake systems that qualify, capture, and route leads directly into your CRM. No manual data entry. No dropped contacts. No leads lost after hours.
Internal Operations Platforms
We build the internal tools your team actually uses — dashboards, approval workflows, reporting systems — integrated with the software you already have.
How it works
- 1
Audit
We get on a call, map your current processes, and identify exactly where automation eliminates cost and manual work. If we don’t see a clear path to a real result, we’ll tell you that too.
- 2
Build
We design and build the system — integrated with your existing tools, tested, and documented before it ever touches your operation. No surprises. No scope creep.
- 3
Deploy
We deploy, monitor, and make sure it runs. You get a system that works without you managing it — and we’re reachable if anything ever needs attention.
What an automated process actually looks like.
We don’t sell magic AI. We build logical, step-by-step systems. Here is exactly what happens when a customer calls an IT Service Desk at 2:15 AM after we’ve deployed their custom Voice AI.
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Step 1 The Interaction
Plain EnglishA customer calls after hours. The Voice AI answers, handles the conversation, and gathers the issue details. (And it’s programmed to hang up on abusive callers).
System RealityVoice AI handles the live call.
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Step 2 The Extraction
Plain EnglishOnce the call ends, the system automatically pulls the recording, reads the transcript, and determines the caller’s mood.
System RealityWorkflow triggers via 3CX API to retrieve the call recording, raw transcript, and initial sentiment score.
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Step 3 The Intelligence
Plain EnglishThe system reviews the conversation to filter out spam. If it’s a real issue, it organizes the messy conversation into clear, actionable data.
System RealityMulti-step LLM chain evaluates the transcript to drop spam, then structures the raw dialogue into a codified JSON payload.
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Step 4 The Output
Plain EnglishA fully formatted support ticket is created and emailed directly to the team. When they clock in at 8:00 AM, the work is already organized and ready.
System RealitySystem runs a batch process every 5 minutes to convert structured payloads into formatted email tickets.
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Step 5 The Control
Plain EnglishYou don’t need to know how to code to manage it. We give you a simple dashboard to adjust the settings.
System RealityCustom frontend UI deployed to allow client management of backend variables without touching the codebase.
Our commitment
We’ve heard the stories. The vendor who promised a finished system and delivered a half-built prototype. The AI tool that looked great in a demo and broke in production. The consultant who disappeared after the invoice cleared. That’s not how we work.
- We scope every project clearly before any work begins
- We don’t sell you tools or platforms you don’t need
- We build with monitoring built in — if something breaks, we know before you do
- We document everything so you’re never dependent on us to understand your own system
- If we can’t deliver what you need, we say so upfront
- We stay reachable after launch — we don’t disappear once a project closes
Case studies
Ascentient
After-Hours Voice AI Triage
- Problem
- Support calls after hours went untracked. Tickets weren’t created until the next morning. Agent time was being spent manually recreating information from voicemails.
- Built
- A voice AI that handles inbound calls when agents are unavailable — triaging the issue, filtering spam, and automatically generating a structured support ticket delivered to the team every five minutes.
- Outcome
- Every call is captured and converted to an actionable ticket automatically. The team starts each day with a complete picture of what came in overnight.
Ascentient
Invoice Approval Automation
- Problem
- Invoice approvals required manual coordination across vendors, approvers, and Teams. The process was slow, error-prone, and hard to audit.
- Built
- An end-to-end invoice workflow that ingests attachments, extracts data with Azure AI, matches vendors, routes to the correct approver, and handles approvals, disputes, and resubmissions — all through Microsoft Teams.
- Outcome
- A structured internal platform for invoice intake, routing, and auditability. Humans are only involved where business review is actually required.
Pacific Outdoor Living
AI Lead Intake
- Problem
- Website visitors had no immediate way to engage. Leads arriving outside business hours were lost. Staff time was spent on unqualified inquiries.
- Built
- A conversational AI chatbot embedded on their website that qualifies leads, captures their information, and pushes qualified contacts directly into GoHighLevel — automatically.
- Outcome
- Qualified leads land in the CRM around the clock. No manual intake. No dropped contacts.
NITOR
Customer Service Operations Platform
- Problem
- A utility-focused contact center was running manual reporting, slow customer intake, and disconnected phone and account systems. Supervisors had no real-time visibility into agent or queue performance.
- Built
- A full operations platform integrating Five9, PostgreSQL, Azure Functions, and internal tooling — automating ETL pipelines for call and agent data, streamlining start/stop service intake, and giving agents faster access to customer account information.
- Outcome
- Reporting runs automatically. Customer intake is self-service. Agents move faster. Supervisors have a live picture of operations.
Who it’s for
Operations-heavy businesses
MSPs, contact centers, service companies, and enterprise teams where manual processes are a known cost and the stakes of a failed implementation are real.
Growth-focused small business owners
Companies where the owner or a small team is doing work that should be automated, and where every lost lead or dropped process has a direct impact on revenue.
If your business runs on processes, we can make those processes run without you — reliably, and built to last.
FAQ
How much does it cost?
Every project is scoped individually. We don’t sell packages — we build what the problem actually requires. Book a call and we’ll tell you exactly what it would take before any commitment is made.
How long does a project take?
Most projects are delivered in 2–6 weeks depending on scope and complexity.
Do I need a technical team to work with you?
No. We handle the build, integration, and deployment. You need to understand your own process — we handle everything else.
What if something breaks after launch?
We build with monitoring and alerting built in. If something fails, we know before you do. We don’t disappear after a project closes.
Can you work with the tools we already use?
Almost certainly yes. We build around your existing stack — we don’t ask you to rip and replace what’s already working.
How do I know I won’t be overpaying for something I don’t need?
We scope work based on what your problem actually requires. If a simpler solution gets the job done, that’s what we recommend. Our business depends on projects that actually work — not on upselling complexity.
Stop paying for work a system should be doing.
Book a free automation audit. We’ll map your current processes, identify exactly where you’re losing time and money, and tell you honestly what it would take to fix it — no obligation, no pitch deck.